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Frequently Asked Questions
Everything you need to know about Muzecast
Getting Started
What is Muzecast.ai?
Do I need any technical skills to use it?
What do I need before I can make my first video?
How long does a video take?
Credits vs Your Own Keys
What's the difference?
BYOK needs BOTH keys — this is the most common mistake
If I connect my own keys, do I still use Muzecast credits?
Before you use your own keys, know this about HeyGen
Can I switch back and forth?
How many free videos do I get?
ElevenLabs Key Setup (the voice)
Step by step: how do I get my ElevenLabs API key?
What permissions does the key need?
What if I set the wrong permissions?
Which ElevenLabs plan do I need?
HeyGen Key Setup (the avatar)
Step by step: how do I get my HeyGen API key?
Important: HeyGen API credits are NOT the same as HeyGen app credits
How do I buy HeyGen API credits?
Do I need a paid HeyGen subscription as well?
Troubleshooting
My video failed. What do I check first?
My voice list is empty
I got an error about the audio or voice specifically
I got an error about the avatar or video specifically
It said the video failed, but I can see it in HeyGen
I pasted my key but it won't connect
Is it safe to give Muzecast my API keys?
Still have questions?
support@muzecast.ai